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Monday, June 27, 2011

An amazing thing happened to me this week...

Or otherwise titled, You can lead 77,900,999 horses to water, but sometimes ya just can't make one drink.

More to follow...

Braun Tacon
5:35 pm pdt 

Wednesday, June 8, 2011

Reach for the Clouds

Been away awhile.  Glad to be back.

The times, they are a changing.  It is natural, part of the momentum of the universe.  Change happens and Change is real. 


There is Change in the IT industry.  It’s called “Service on Demand.”  It is everywhere around us.  Consider this:


Reaching for the Clouds

Google, Netflix, Home Banking…all lead to the same premise.  You can have what you want, when you want, anywhere you want at a price that motivates you to consume more and more and more.  The digital equivalence of conspicuous consumption.

To survive in today’s world, you must be agile, you must be nimble, you must be lean and most of all you must be “right” 99 percent of the time.  That is how you change the game.


At the same time, betting the odds on a situation you probably will have little to no control over is not a best practice or even a best option from the perspective of Continuous Service Delivery.


Think of Service Delivery as the Service Chain.  It’s not necessarily the first link.  Nor probably the second link.  It can be any link that is dependent on another link which is dependant on delivering service to the customer.

And finally “Who” owns it? 

And more finally how will they own it?

More to follow...

Braun Tacon

5:25 pm pdt 

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BraunsBlog...Random musings on specific topics.  The central themes will be ITIL V.3, Information Security, and other sundry ITSM topics.  That said, there are many more things in this world on which to opine, so don't be surprised if I do now and then.

About me...Braun Tacon, Portland Oregon.  Husband, father, aviator and former Air Traffic Controller with over 20 years experience in the Information Technology and IT Service Management field, the last thirteen years of which having been spent at a Fortune 500 in the Pacific Northwest. 

Professional background and certifications include Aviation Management, Education, Systems Management, Information Security and Process, Standards and Quality Management.  Always delivered with a strong focus on ITIL and similar Process Improvement Frameworks such as LEAN, SixSigma and TQM (Thank you Mr. Deming!).

Hobbies include reading, writing, and even the occasional Karaoke contest!

All opinions expressed here are mine and mine alone.

Contact me...

Questions?  Comments?  Suggestions?  You may contact me at btacon@BraunsBlog.com.

BraunsBlog - 99 and 44 one hundredth percent pure ITIL...66 one hundredth percent pure Braun