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Wednesday, December 9, 2009

Disneyland and Lean ITIL...two journeys worth taking

I've not been blogging much lately.  Busy at work.  Busy at home.

At home we took some time and visited the land of the Mouse.  The reason for the journey was to celebrate my mother-in-law's 90th birthday.  She (and us) enjoyed the adventure immensely making it time well spent.  Pluto says "hello" by the way.  He's "...my favorite Dawg!"

Work is very interesting.  We have been working on building a synergistic blend of ITIL and Lean.  It has been an ongoing project, and I'm very excited by the possibilities that are becoming apparent.

Applying Lean to the ITIL V3 Event Management Process (Rohit Nand, Subbarao Chaganty itSMF UK Conference 2008)

I'm starting to starting to see, learn, and apply many new concepts and approaches.  Some will succeed, some will fail, some will need adjustment.  That's the Lean journey.  Small incremental wins, a few losses, timely reflection and quick adjustments.  Plan, Do, Check, and Act.

ITIL and Lean.  Two best practices with demonstrated business benefit that appear to be highly complementary.  From my perspective by blending the two you can achieve the best of both, making the extra effort worthwhile.  Our final destination is not yet in sight, but it is clear that this is a journey worth taking.

More to follow...

Braun Tacon
10:35 pm pst 


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BraunsBlog...Random musings on specific topics.  The central themes will be ITIL V.3, Information Security, and other sundry ITSM topics.  That said, there are many more things in this world on which to opine, so don't be surprised if I do now and then.

About me...Braun Tacon, Portland Oregon.  Husband, father, aviator and former Air Traffic Controller with over 20 years experience in the Information Technology and IT Service Management field, the last thirteen years of which having been spent at a Fortune 500 in the Pacific Northwest. 

Professional background and certifications include Aviation Management, Education, Systems Management, Information Security and Process, Standards and Quality Management.  Always delivered with a strong focus on ITIL and similar Process Improvement Frameworks such as LEAN, SixSigma and TQM (Thank you Mr. Deming!).

Hobbies include reading, writing, and even the occasional Karaoke contest!

All opinions expressed here are mine and mine alone.

Contact me...

Questions?  Comments?  Suggestions?  You may contact me at btacon@BraunsBlog.com.

BraunsBlog - 99 and 44 one hundredth percent pure ITIL...66 one hundredth percent pure Braun

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